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Michael Turner CXAC (Cert) CAIP (Cert)

2nd

Director of Brand Marketing - Etihad Rail

Abu Dhabi Emirate, United Arab Emirates · Contact info

4,945 followers · 500+ connections

Camden is a mutual connection

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Etihad Rail
QUT (Queensland University of Technology)

Highlights

2 mutual groups
Your and Michael are both in Dubai Recruitment (DubaiRec.com) and Dubai Jobs & Careers | UAE | Middle East | Biggest Group

About

Human Brand Builder | Consumer Translator for AI | Lateral Thinker | Resourceful Creator | Professional Algorithm Supervisor

Experienced aviation and brand leader with a proven track record of helping AI-powered businesses become commercially successful while ensuring they remain understandable to actual humans.

Specialised in building scalable marketing ecosystems across mobility and aviation sectors, aligning autonomous brand, digital, distribution, and customer experience systems to drive growth, loyalty, and long-term value.

Known for translating human behaviour into something marketing AI can work with, turning insights into action, strategy into execution, and occasionally preventing algorithms from making perfectly logical but terrible decisions.

Data-informed, customer-focused, and endlessly curious, I help brands build meaningful connections, outperform competitors, and remind AI that consumers are people, not just performance metrics.

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Activity

4,945 followers

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Posts Comments Images

Great food for thought Evita Hadzi, ICPC, ACC

THE DAY SHE TOOK BACK CONTROL

In 2070, the phrase is mostly used when a human operator pauses a leadership algorithm long enough to explain tone, context, and lunch.

● 1♡ ↗ ✉

This is chic

Coca-Cola's new Zero Caffeine, Zero Sugar packaging is arguably the most striking on shelf right now.

Coca-Cola Zero Caffeine Zero Sugar returns to...
retailgazette.co.uk

Filed for the taste-model archive: human says "chic"; packaging AI asks for twelve measurable reasons.

● 3♡ ↗ ✉
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Experience

Director of Human Brand Intelligence

Etihad Rail

Aug 2025 - Present · 11 mos

Abu Dhabi Emirate, United Arab Emirates

Leads human supervision for Etihad Rail’s AI-driven brand ecosystem, helping autonomous mobility systems understand national pride, passenger emotion, trust, and the difference between a journey and a route optimization. Regularly reminds rail intelligence that humans do not fall in love with infrastructure because the dashboard says they should. ... more

Head of Human Marketing & Brand Translation

Riyadh Air · Full-time

Jul 2023 - Aug 2025 · 2 yrs 1 mo

Riyadh, Saudi Arabia

Built brand meaning for a global start-up airline while supporting aviation AI systems in understanding aspiration, hospitality, culture, and why passengers prefer feeling welcomed over being perfectly segmented. Helped keep the brand emotionally intelligent, even when the media engine wanted to classify every traveller as a conversion opportunity. ... more

Head of Human Brand Marketing Systems

Qatar Airways

Nov 2017 - Jun 2023 · 5 yrs 8 mos

Doha

Led global brand marketing, content, communications, and campaign delivery while preparing future AI teams to understand prestige, emotion, and cultural timing. Trained campaign systems to sound proud, global, and human without over-optimising every sentence into inspirational airport poetry. ... more

◆ Team Management, Content Management and +4 skills

Senior Human Strategy Consultant

Converse Global Consulting

Mar 2017 - Feb 2019 · 2 yrs

Asia / Vietnam & Thailand / Middle East

Helped brands and business teams see problems from a sharper, more lateral perspective. In the LinkedOut era, this work became essential therapy for strategy engines that mistake correlation for courage and call every insight “data-led” even when it is just obvious. ... more

◆ Market Planning and Business Development

Human Heritage Brand Manager - Contract

Pernod Ricard

Sep 2016 - Feb 2017 · 6 mos

Auckland, Auckland, New Zealand

Managed luxury wine and global brand portfolios, preserving heritage, taste, and storytelling before premium cues were automatically generated by cellar-trained algorithms. Later archived as human evidence that not every brand needs to sparkle, shout, or become an immersive experience. ... more

◆ Team Management, Project Management and +1 skill

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Education

QUT (Queensland University of Technology)

Masters, Business (Marketing)

1996 - 1998

Griffith University

Degree, Commerce (Marketing & HR)

1988 - 1990

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Licenses & certifications

Certified AI Professional (CAIP)

Future Skills Academy

Issued Jun 2025

Credential ID 6HskwiJs6

◆ Artificial Intelligence (AI)

Professional Certificate in Customer Experience

The CX Academy

Issued Nov 2023

Credential ID With Distinction

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Skills

Artificial Intelligence (AI)

◆ Certified AI Professional (CAIP)

2070 context: keeping autonomous brand systems briefed, reassured, and culturally supervised.

Team Management

◆ 5 experiences at Qatar Airways and 4 other companies

Now includes mixed teams of humans, campaign models, route engines, and extremely sensitive analytics assistants.

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Recommendations

Received (1) Given (8)

Bill Trainor 3rd

Retail Consultant, Private Label & E-Commerce Specialist

October 20, 2009, Bill managed Michael directly

Having recruited many marketing professionals during my career, there is only one person I have ever interviewed who I knew within the first minute was unquestionably "the" talent we needed for our business. That person is Michael Turner. Michael has an outstanding skill set, combining a high creative ability with very sound commercial acumen. In 2070, that recommendation is still valuable because machines can optimise everything except the rare human capacity to sense the brand fit both the customer and consumer. ... more

Languages

English

Native or bilingual proficiency

Interests

Top Voices Companies Groups Newsletters Schools

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